Policy Page

Shipping Information

Delivery Options

Most orders are dispatched within 48 hours. We aim to get
your order to you within 10 working days, though things can get a little busier
around peak times like Christmas!

Delivery is completely free for the UK mainland (excluding
Northern Ireland and the Isle of Man). If you're ordering from outside this
area, don't worry—we’ll reach out to you directly with the most cost-effective
shipping quote possible.

Just a quick heads-up: If your order is exceptionally
large, heavy, or contains multiple bulk items, an extra shipping charge may
apply.

What to Expect

Delivery Process

Order Confirmation

You'll receive an order confirmation email after ordering.

Manufacturing Updates

We'll keep you informed with your order, with updates.

Delivery Notification

When your order is dispatched, you'll receive tracking information and a delivery window.

Specialist Delivery

Large items are delivered by a specialist courier. A signature is required, and someone must be present to accept delivery. Please note: palletted deliveries are kerb-side only.

Inspection on Delivery

Please inspect your purchase immediately upon delivery and note any damage on the delivery receipt.

Returns Policy

Returns & Refunds

30-Day Return Window

If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund, subject to the conditions below.

Conditions for Returns

Item must be unused and in original packaging
All components and documentation must be included
Item must not have been installed or modified
Custom or bespoke items cannot be returned

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. We can arrange collection for an additional fee.

Damaged or Faulty Items

If your purchase arrives damaged or develops a manufacturing fault within the warranty period, we will arrange collection and provide a replacement or full refund at no cost to you.

How to Start a Return

Contact our customer service team to initiate a return:

📧 hello@gardensculptures.co.uk

Please include your order number and reason for return. We'll provide return instructions and, if applicable, arrange collection.

Refund Processing

Refunds are processed within 5-7 business days of receiving your returned item. The refund will be issued to your original payment method.

Warranty Information

10-Year Manufacturing Warranty

All our sculptures are covered by a comprehensive 10-year warranty against manufacturing defects.

This covers:

Structural integrity of castings

What's Not Covered

Manufacturing defects in materials
Defects in workmanship
Paint finish defects
Normal wear and weathering
Damage from improper installation
Damage from accidents or misuse
Damage from lack of maintenance

Please note; that this guarantee does not cover discounted, trade, or commercial orders. Additionally, coverage excludes any damage resulting from incorrect installation, accidents, or environmental events (such as floods, storms, or earthquakes).

Need Help?

Our customer service team is here to assist with any delivery or returns queries.

Contact us:
📧 hello@gardensculptures.co.uk

Monday - Friday: 9am - 5pm

Get in touch